Frequently Asked Questions (FAQ)

Find answers to some of the most common questions about CoolWave products, ordering, shipping, and returns. If you can't find the information you're looking for, please contact our customer support team—we'll be happy to help.

What does CoolWave sell?

CoolWave offers a range of portable personal cooling products designed to help you stay comfortable during warm weather. Our collection includes mini handheld fans, foldable desk fans, mist cooling fans, and hands-free neck fans for home, work, travel, and outdoor use.

Which fan should I choose?

The best fan depends on how you plan to use it:

• Mini Portable Fan – Ideal for travel, handbags, commuting, and everyday use.
• Foldable Desk Fan – Perfect for home offices, bedrooms, study spaces, and work desks.
• Mist Cooling Fan – Great for outdoor activities, gardens, sporting events, and extra cooling on hot days.
• Hands-Free Neck Fan – Designed for walking, commuting, exercising, shopping, and other hands-free activities.

Are these products suitable during UK or European heatwaves?

Yes. Our portable fans are designed to provide personal airflow and improve comfort during hot weather. While they are not a replacement for air conditioning, they can help you stay cooler while travelling, working, relaxing outdoors, or spending time in warm indoor spaces.

How long does delivery take?

Delivery options and estimated arrival times are displayed during checkout. Most orders are processed quickly, although dispatch and courier delivery may take a little longer during busy summer periods, public holidays, or times of exceptionally high demand.

Can I return an item?

Yes. Eligible unused items can be returned within our return period, provided they meet the conditions outlined in our Returns & Refunds policy. Please review that page before submitting a return request.

Do the fans require batteries?

Most products in our range feature built-in rechargeable batteries and can be recharged using the supplied USB charging cable. Product specifications may vary, so please check the individual product page for battery capacity, charging time, and operating time before purchasing.

How can I contact customer support?

If you need assistance with an order, product recommendation, delivery, or return, simply visit our Contact page and complete the contact form. Please include your order number (if applicable) so we can assist you as quickly as possible.