Privacy Policy
Your privacy is important to us. This Privacy Policy explains how CoolWave collects, uses, and protects your personal information when you visit our website, place an order, or interact with our store.
Information We Collect
When you use our website or make a purchase, we may collect information including:
- Your name
- Billing and delivery addresses
- Email address and phone number
- Order history and purchase details
- Payment information processed through our secure payment providers
- Basic website usage data, including device, browser, and browsing activity
How We Use Your Information
We use your information to provide and improve our services, including:
- Processing and fulfilling your orders
- Arranging shipping and delivery
- Providing customer support
- Sending order confirmations and delivery updates
- Preventing fraud and maintaining website security
- Improving our products, services, and overall shopping experience
- Sending promotional offers and updates, where you have chosen to receive them
Payments
All payments are processed securely through Shopify and trusted third-party payment providers. CoolWave does not store or have access to your complete credit or debit card details.
Cookies & Analytics
Our website uses cookies and analytics tools to ensure the site functions correctly, remember your preferences, understand how visitors use our website, and improve your shopping experience. You can manage or disable cookies through your browser settings if you prefer.
Marketing Communications
If you have opted in to receive marketing emails, we may occasionally send you updates about new products, promotions, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting our support team.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to request access to, update, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the Contact page, and we will respond as soon as reasonably possible.
Data Security
We take reasonable security measures to help protect your personal information from unauthorized access, misuse, or disclosure. While no online system can be guaranteed completely secure, we continually work to maintain a safe shopping environment.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or the services we provide. Any updates will be posted on this page with immediate effect.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact our customer support team through the Contact page.