Returns & Refunds Policy

At CoolWave, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our returns and refunds policy below before submitting a request.

30-Day Return Policy

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

To be eligible for a return, the product must be:

  • Unused and in its original condition
  • Free from damage caused after delivery
  • Returned with all original accessories, manuals, and packaging

How to Request a Return

To begin the return process, please contact our customer support team through the Contact page and provide:

  • Your order number
  • The product you wish to return
  • The reason for the return

Once we receive your request, we'll provide you with the return instructions and any additional information required.

Refunds

After your returned item has been received and inspected, we'll notify you of the outcome. If your return is approved, your refund will be issued to the original payment method used for the purchase.

Please note that banks and payment providers may take several business days to process and display the refunded amount in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. To help us resolve the issue quickly, include:

  • Your order number
  • A description of the problem
  • Clear photos and video showing the damage or incorrect item

We'll review your request promptly and work with you to provide a suitable solution, such as a replacement, exchange, or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, damaged after delivery, or returned without their original packaging and accessories may not be eligible for a refund unless required by applicable consumer laws.

Need Help?

If you have any questions about our returns process or refund policy, please don't hesitate to contact our customer support team. We're always happy to assist and ensure your shopping experience with CoolWave is as smooth as possible.