Terms of Service
Welcome to CoolWave. These Terms & Conditions govern your use of our website and apply to all purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these terms.
Using Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or interfere with the operation of the website. Any attempt to misuse the site, disrupt checkout, or compromise security is strictly prohibited.
Product Information
We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, slight variations in colours, dimensions, packaging, or product features may occur due to manufacturing updates, supplier changes, or differences in screen displays.
Prices & Availability
All prices displayed on our website are subject to change without prior notice. Promotions, discounts, and product availability may also change at any time. The final price, including any applicable shipping charges, will always be displayed during checkout before payment is completed.
Orders
Your order is considered accepted once it has been confirmed and processed by our system. We reserve the right to refuse, cancel, or refund an order if:
- A product becomes unavailable
- Payment cannot be successfully processed
- Fraud prevention or security checks fail
- The delivery address cannot be serviced
- An obvious pricing or listing error has occurred
Shipping & Delivery
Estimated delivery times and available shipping methods are shown during checkout. While we work hard to deliver orders promptly, delivery dates are estimates only and may be affected by courier delays, weather conditions, public holidays, high demand, or other circumstances beyond our control.
Returns & Refunds
If you wish to return an item or request a refund, please refer to our Returns & Refunds policy. That policy explains the eligibility requirements, return process, and how refunds are issued.
Product Use & Safety
Our products are intended for normal personal cooling and household use. Please read and follow all product instructions, safety warnings, and care guidelines before use. CoolWave is not responsible for damage or injury resulting from misuse, improper installation, unauthorized modifications, or failure to follow the manufacturer's instructions.
Limitation of Liability
To the fullest extent permitted by applicable law, CoolWave shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will take effect immediately once published on this page. We encourage customers to review these terms periodically to stay informed of any updates.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer support team through our Contact page. We'll be happy to assist you.